Shipping

When will my order be shipped?

Packages are picked up from us every Tuesday and Friday.

Do you also ship to other countries?

Yes, within the EU.

 

Do I have to pay shipping costs?

Yes, everything is shipped with insured DHL Express. Different rates apply here, which we unfortunately have to pass on. PLEASE NOTE: everything is shipped insured to the delivery address and a signature is required to receive your order. You will receive a track & trace code from PostNL or DHL. Please ensure you are present to accept the package. 

.

 

What are the shipping costs?

PostNL insured shipping: the amount depends on the order value. Prices are shown at checkout.

Euro 1 zone*: Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and the Channel Islands), Sweden.

Euro 2 zone**: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic, Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.

  

What happens if my order gets lost during shipping?

Oh no, what a shame that happened! If your package gets lost with the carrier, we will initiate an investigation together with the carrier. To start this investigation, you need to declare that you truly have not received the package. After receiving this declaration, the investigation will begin. This can take 10 business days. In some cases, it may be shorter, but it can also take longer. If the carrier confirms that the package is lost, your order will be cancelled and you will receive your money back. This amount will be paid out to you after the investigation is completed. 

 

What should I consider when buying a vintage designer item? 

All items you see in this webshop are pre-owned and vintage, and have therefore been worn with much love. Some items are still in perfect condition, while others need a little more love and attention. All items may show signs of wear or imperfections. Even if an item is described as being in perfect condition, it is not in the same condition as when you buy it new in a store. If you don't feel comfortable buying a second-hand item, please purchase it new from the brand's store. 

 

Returns

Can I return my item?

Yes. For purchases made through our webshop, the legal right of withdrawal of 14 days applies after receipt of your order. Within this period, you can indicate that you wish to withdraw from the purchase, without stating any reason. After notification of return, you then have 14 days to have the item delivered back to us.

We kindly ask you to assess the item solely as you would in a physical store.

Item condition & safety tag

All items are provided with a security tag. If the item is returned with visible signs of use, or if the security tag has been removed, damaged or is no longer attached in its original manner, we may reject a return or charge a reduction in value.

 

How do I return an item?

1. Within 14 days of receipt, send an email to hello@thebagslist.com with your order number and notification that you wish to exercise your right of withdrawal.

2. You will receive a return link via DHL Express or can choose your own shipping method.

3. Upon receipt and inspection of the item, we will refund the purchase amount as soon as possible, within 14 days of receiving the returned item at the latest.

NOTE: Returns sent without prior notification or to an address other than the specified return address cannot be processed.

Cost and risk of returns

The costs for returning are at your own expense. We advise shipping the package insured and with track & trace. Returning is at your own risk. If a return shipment gets lost, the responsibility lies with the sender.  If the package gets lost during your return, The Bags List is not responsible or liable for this. So make sure you are well insured.

Do you use our DHL Express return service? Then the costs will be deducted from your payout. 

If you paid with a credit card or PayPal, 2.9% of your purchase amount will be withheld for returns. These are the costs retained by the credit card company and PayPal during your purchase process, so we cannot refund them.

  

What is the safety tag?

Each item is provided with a safety tag. This tag can be easily removed without damaging the bag. If you wish to return your item, this safety tag must be attached to the item in the same, original way. Therefore, ensure that it is not damaged, removed, or attached in a different way than how you received it. Returns will only be accepted if the original tag is undamaged and attached to the item in the same manner. 

 

Authentication

Are the designer items in this webshop authentic? Are they real?

Yes. Nowadays there are many good fake designer items, which is why we take the authentication process very seriously. We work with Entrupy's advanced Luxury Authentication solution and with Legit Grails. This advanced service combines the precision of AI software with the expertise of experienced authenticators to accurately assess each item in our collection.

The Bags List is not affiliated with any of the brands offered. All copyrights are reserved by the original brand owners. We guarantee 100% the authenticity of all our products. Every item is carefully checked by experts.

What does the authentication process for designer handbags look like?

We work with 2 processes.

Process 1 for items without certificates: Some items are not produced on the fake market, for example, because the model is not popular. These items are first checked for authenticity by a third party and then by us. Only when we are 100% sure that it is an authentic item do we launch it in one of our sales drops.

Please note: items starting from €1000 always come with a certificate of authenticity. This can be the original certificate from the brand, or an authenticity certificate from an external company such as Master Authentication, Entrupy, or Legit Grails.

Process 2: Items that go through the external certification process are first authenticated by the AI authentication software. After this step is approved, the items are manually checked by professional authenticators. Only when this final step is also approved do we receive the certificate of authenticity, guaranteeing the authenticity of the items.

Your trust is our highest priority! We do everything we can to always be a reliable webshop for authentic luxury items.

Are you buying an item under 1000 euros and still want a certificate of authenticity?

You can request that. With a payment of 50 euros for Chanel and Hermès items and 35 euros for all other brands, we can have an authenticity certificate drawn up by an external party. 

How is the condition of a pre-owned designer item determined?

We aim to be as detailed as possible. Please note that we sell pre-owned designer items here, so they may all have signs of use or imperfections. To help you further understand the condition and quality, we work with a rating system:

10/10: like new - Pre-owned without labels.

9/10: excellent - No noticeable flaws.

8/10: great - Minor flaws, very light signs of wear.

7/10: very good - Some visible signs of wear.

6/10: good - Clear signs of wear and flaws, but still usable.

5/10: fair - Clear signs of wear and flaws, this item needs repair.

If there are (light) signs of wear, we will highlight the flaws in the description or photos. All items are priced based on their condition. If the bag has been to a bag spa, we will mention this in the description.

 

Shopping and cancellations

Can I visit to view an item before purchasing it?

Unfortunately not. We operate solely online and do not have time slots for visitors. We try to make photos as clear as possible and also post videos of each item on our Instagram. If there are any imperfections or signs of wear, we will specifically highlight them. If you need more photos or videos, please feel free to contact us. The best way to do this is by sending an email to hello@thebagslist.com or sending us a DM on Instagram!

Can I cancel my order?

We're sorry to hear you want to cancel your order :-( All orders are shipped within 72 hours. If you wish to cancel shortly after placing your order, please contact us as soon as possible. Send an email to hello@thebagslist.com with the subject: CANCEL {{ordernummer}}

 

LIVE SALE RULES

What is a Livesale?

Livesales are online events where The Bags List goes live on social media such as Facebook, TikTok, and Instagram. 

What are the rules?

The rules of a live sale will be announced at the beginning of the live sale. You must adhere to them.

Can I return items purchased during a livesale?

During a livesale, we showcase all bags as thoroughly as possible. Since it's a live session, you also have the opportunity to ask questions or view specific details. The items are shown in detail with all imperfections, damages, and irregularities. Livesale items are sold at a discount; these are sale items that cannot be returned.

 

 

GIVEAWAYS

1. Participation in Giveaways
   a. Participation in our giveaways is always free, unless otherwise stated.
   b. You participate as soon as you have commented on a social media post by The Bags List, or if you have filled out a registration form (if applicable).
   c. Only one entry per person per promotion is allowed.
   d. Participation is only open to individuals aged 18 or over.
   e. Employees, friends, and family members of The Bags List are excluded from participation.

2. Duration & Announcement
   a. The start and end date of the promotion, as well as the time of the winner(s) announcement, will always be stated in the relevant social media post or on the form.
   b. The winner will be chosen impartially via a draw.

3. Liability & Conditions
   a. The Bags List reserves the right to modify the terms and conditions of the promotion at any time or to discontinue the promotion without giving reasons.
   b. All items in our webshop, including any prizes, are second-hand. It may happen that the won items show signs of wear or minor damage. The winner accepts this condition and is responsible for any repairs.

4. Personal Data
   a. We do not share personal data of participants with external parties, unless explicit permission has been given for this, for example, for receiving a newsletter from a third party.
   b. The personal data we collect may be used internally for sending The Bags List newsletter, provided the participant has given permission for this.
   c. All data is processed in accordance with applicable privacy legislation.

5. Winners & Prizes
   a. The winner will be personally informed via the social media channel on which the promotion took place or by email, if applicable.
   b. If the winner does not report within one week after the announcement, a new winner will be selected.
   c. It is not possible to exchange a won item for another product or for a cash amount.
   d. Participants who have not won will not be notified.

6. Fraud & Unlawful Participation
   a. The Bags List reserves the right to exclude participants in case of suspected unlawful participation or fraud.

7. Applicable Law
   a. Dutch law applies to all giveaways

These conditions apply to giveaways by The Bags List as well as to giveaways in collaboration with other brands.

Payments

Do I have to pay VAT on second-hand goods?

We are legally obliged to charge 21% VAT. As these are second-hand items, we operate under a margin scheme. The VAT is included in the price but is not shown on the invoice.

Do I have to pay bank fees for international payments?

Yes, all costs related to payments or other additional bank charges are to be paid by you. This includes all bank charges during the purchase and/or return of an item.

Tax & Customs

What value do you declare on customs forms?

We mark our customs forms as used items (without mentioning the brand). The amount we declare is the amount you paid for the item(s).

Customs fees.

For international purchases, please note that customs fees may apply, and it is the buyer's responsibility to cover these costs. In cases where customs fees remain unpaid, resulting in the order being returned to us, we will issue a refund equivalent to 80% of the order value, accounting for the administrative costs incurred. It is important to note that we cannot accept returns based solely on unpaid import duties.

Who has to pay customs fees?

The buyer of the item is responsible for any customs duties or taxes applied by his/her country.

How do I calculate customs duties? Read this article from DHL Express. Use this HS code to calculate customs duties: HS code 42022100.

Legal Information

The Bags List

VAT number: NL001495633B66

Contact:

The Bags List

Oudeschans 85

1011 KW Amsterdam

The Netherlands

email: hello@thebagslist.com