Shipping & Returns

Dispatch

When will my order be shipped?

Your order will be shipped within 1-5 business days. We will of course do our best to do this as soon as possible!

Can I pick up my order?

Yes, that is possible if your order is in our system! Do you still not find it convenient to send? Then you can pick up your order from us when it is in our system. Schedule an appointment for this.

PLEASE NOTE: We are an online store and do not have a physical showroom to view and try on items. Pick up also means: picking up your order.

Do you also ship to other countries?

Yes, within the EU.

Do I have to pay shipping costs?

Yes, all packages are shipped insured and PostNL and DHL charge extra rates for this. PLEASE NOTE: everything is shipped insured to the delivery address and a signature is required to receive your order. You will receive a track & trace code from PostNL or DHL. So make sure you are present to receive the package. 5

What are the shipping costs?

PostNL insured shipping: the amount depends on the order value. The prices are shown at the check-out.

DHL express: 1% of order value.

Euro 1 zone*: Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and the Channel Islands), Sweden.

Euro 2 zone**: Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic, Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.

What happens if my order gets lost during shipping?

Oh no, what a shame this has happened! If your package is lost by the carrier, we will start an investigation together with the carrier. To start this investigation, you must make a statement that you really did not receive the package. After receiving this statement, the investigation will start. This can take 10 working days. In some cases this is shorter, but it can also take longer. If the carrier indeed confirms that the package has been lost, your order will be cancelled and you will receive your money back. This amount will be paid to you after the investigation has been completed.

What should I pay attention to when buying a vintage designer item?

All items you see in this webshop are second-hand and vintage and therefore worn with much love. Some items are still in perfect condition and other items need a little more love and attention. All items can have traces of use or imperfections. Even if it is stated that an item is in perfect condition, it is not in the same condition as when you buy it new in a store. Do you still not feel comfortable buying a second-hand item? Then buy it in the store at the brand.

Returns

Is it possible to return an item?

We are sorry to hear that you want to return your vintage item! We understand that you may change your mind about a purchase, so we kindly ask you to think carefully before making an impulsive purchase. The Bags List is a small business and maintaining quality and service is our top priority. Please note that each item is tagged. Returns will not be accepted if the tag has been removed from the item or is damaged.

How can I return something?

1. Send an email to hello@thebagslist.com with your order number and the confirmation email you received.

2. You will receive a message with the steps to return something.

3. When we receive the item in the same condition as it was sent (including the security tag still attached in the original way) we will refund your money within 5 working days.

Can I also drop off my return shipment in person?

The Bags List is an online store and does not have a showroom or store. It is therefore not possible to come by to personally drop off a return package. We do not schedule appointments for personally dropping off returns. Do you want to return something? Then the fastest and easiest way is to send it by post.

Safe returns

Please note: for returns you need to purchase a label from a carrier yourself. Returns are at your own risk, so make sure the package is sent properly insured. The security tag should always be attached to the item undamaged, in exactly the same way as you received it. If the package gets lost during your return shipment, The Bags List is not responsible or liable for this. So make sure you are properly insured.

What is the safety tag?

Each item is provided with a safety tag. This tag can be easily removed and does not damage the bag. Do you still want to return your item? Then this safety tag must be attached to the item in the same, original way. So make sure that it is not damaged or removed, or attached in a different way than how you received it. Returns are only accepted if the original tag is undamaged and attached to the item in the same way.

Legal information

The Bags List

Chamber of Commerce number: 58603530

Contact:

The Bags List

Oudeschans 85 III

1011 KW Amsterdam

The Netherlands

email: hello@thebagslist.com