Frequently Asked Questions

Authentication

Are the designer items in this webshop authentic? Are they real?

Yes. Nowadays there are many good fake designer items, that's why we take the authentication process very seriously. We work with Entrupy's advanced Luxury Authentication solution and with Legit Grails. This advanced service combines the precision of AI software with the expertise of experienced authenticators to accurately assess every item in our collection.

The Bags List is not affiliated with any of the brands offered. All copyrights are reserved to the original brand owners. We guarantee 100% authenticity of all our products. Each item is carefully checked by experts.

What does the authentication process for designer handbags look like?

We work with 2 processes.

Process 1 for items without certificates: Some items are not produced on the counterfeit market, for example because the model is not popular. These items are first checked for authenticity by a third party and then also by us. Only when we are 100% sure that it is an authentic item, we launch it in one of our sales drops.

Please note: items from €1000 always come with a certificate of authenticity. This can be the original certificate from the brand, or an authenticity certificate from a third party company such as Master Authentication, Entrupy or Legit Grails.

Process 2: Items that pass the third-party certification process will first be authenticated by the AI ​​authentication software. After this step is approved, the items will be manually checked by professional authenticators. Only when this last step is approved, we will receive the certificate of authenticity, which guarantees the authenticity of the items.

Your trust is our highest priority! We do everything we can to always be a reliable webshop for authentic luxury items.

Are you buying an item under 1000 euros and still want a certificate of authenticity?

You can request that. When paying 50 euros for Chanel and Hermès items and 35 euros for all other brands, we can have a certificate of authenticity drawn up by an external party.

How is the condition of a second-hand designer item determined?

We strive to be as detailed as possible. Please note that we sell second-hand designer items here, they may all have signs of wear or imperfections. To help you further understand the condition and quality, we work with a rating system:

10/10: As new - Pre-owned without tags.

9/10: excellent - No notable defects.

8/10: Great - Minor flaws, very light signs of wear.

7/10: very good - Some signs of wear visible.

6/10: Good - Clear signs of wear and tear, but still very usable.

5/10: Fair - Obvious signs of wear and defects, this item is in need of repair.

If there are (light) signs of wear, we will highlight the defects in the description or photos. All items are priced according to their condition. If the bag has been to a bag spa, we will mention this in the description.

Shopping and Cancellation

Can I come by and view an item before I buy it?

Unfortunately not. We only work online and do not have time slots for visitors. We try to make photos as clear as possible and also post videos of each item on our Instagram. If there are any defects or signs of wear, we will specifically highlight them. If you need more photos or videos, please feel free to contact us. The best way to do this is to send an email to hello@ thebagslist .com or send us a DM on Instagram!

Can I cancel my order?

We're sorry to hear that you want to cancel your order :-( All orders are shipped within 72 hours. If you want to cancel right after you place your order, please contact us as soon as possible. Send an email to hello@thebagslist.com with the subject: CANCEL {{ordernummer}}

Payments

Do I have to pay VAT on second-hand goods?

We are legally required to charge 21% VAT. Because these are second-hand items, we work with a margin scheme. VAT is included in the price but is not shown on the invoice.

Do I have to pay bank charges for international payments?

Yes, all charges related to payments or other additional bank charges are paid by you. This includes all bank charges during the purchase and/or return of an item.

Tax & Customs

What value do you declare on customs forms?

We mark our customs forms as used items (without mentioning the brand). The amount we mention is the amount you paid for the item(s).

Customs charges.

For international purchases, please be aware that customs charges may apply and it is the buyer's responsibility to cover these costs. In cases where customs charges remain unpaid, resulting in the order being returned to us, we will issue a refund equal to 80% of the order value, minus any administrative costs incurred. It is important to note that we cannot accept returns based solely on unpaid import duties.

Who has to pay customs charges?

The buyer of the item is responsible for any customs duties or taxes applied by his/her country.

How do I calculate customs duties? Read this article from DHL Express. Use this HS code to calculate customs duties: HS code 42022100.